Effective Communications Techniques | Live Instructor Led Class

Project Management Experts, LLC
Training overview
Professional Course
Classroom, Virtual Classroom, On-site
1 day
From 495 USD
Start dates
Online
495 USD
Inquire to https://projectmanagementexperts.com/ to book this class

Online
495 USD
Inquire to https://projectmanagementexperts.com/ to book this class

Washington D.C.
495 USD
Inquire to https://projectmanagementexperts.com/ to book this class

Course description

Effective Communications Techniques

The Effective Communications Techniques course provides the framework to ensure efficient and effective project communications and stakeholder management. Students will learn the communication model, communications methods, listening skills and a process to better understand and be understood by project stakeholders.

The training course will provide classroom learning, practice scenarios and exercises to prepare you for managing and effectively communicating in any project environment. In addition, each student will receive the following templates to support their communication efforts:

  • Stakeholder Register
  • Communications Management Matrix
  • Deliverable Matrix
  • Issues Log
  • Project Status Report
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Training content

Introduction and Overview

  • The Importance of Effective Communication
  • Active Listening Steps
  • Communications and Stakeholder Management in the Guide to the Project Management Body of Knowledge, 6th edition.
  • Communication Model and Methods

Exercise: Practicing the art of listening

Initiating the Project to Identify Stakeholders

  • Stakeholder Register
  • Engagement Assessment

Exercise: Roll playing: Understanding stakeholder’s needs

Planning Communication and Stakeholder Management

  • Planning Communications and Stakeholder Management
  • Communications Analysis
  • Communications Management Plan
  • Communications Management Matrix
  • Deliverable Matrix
  • Stakeholder Management Plan
  • Issues log
  • Project status report

Exercise: Honing skills using empathy strategies for effective communication

Executing the Project by Managing Communications and Stakeholders

  • Communication Channels
  • Managing Conflict
  • Managing Stakeholder Engagement
  • Dealing with Performance Issues
  • Managing Issues

Exercise: The Ugli Orange

Monitoring and Controlling Communications and Stakeholders

  • When Should You Change Your Approach?
  • Monitoring Stakeholder Engagement
  • Monitoring Communications
  • Project Status Reports
  • Role Play: Missed Communications

Review and Questions

Certification / Credits

  • Provide a framework to ensure efficient and effective communications.
  • Provide an understanding of the communications model, listening skills.
  • Provide a process to better understand and be understood by stakeholders.
  • Provide templates for various communications reports and spreadsheets.
  • Provide innovative techniques to stay positive in dealing with conflict.

Why choose PME?

Over 300 instructor-led and online course offerings in project management, leadership, and business management

Courses taught by experienced practitioners

Leading provider of project management and agile certifications

About PME

Project Management Experts, LLC

Project Management Experts (PME) is just that, a consortium of project management experts with at least 20 years of experience who have re-directed their careers to improving the project management competency of our clients. Our training classes focus on building...


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Project Management Experts, LLC


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