Delivering Seamless Internal Customer Service

Proven Training Solutions
Training overview
Corporate / Group Training
1 day
Start dates
Online
Inquire for details

United States of America
Inquire for details

Course description

Delivering Seamless Internal Customer Service

Treat and talk with co-workers like they're customers - what a novel concept! Improve communication & collaboration.  

The Delivering Seamless Internal Customer Service course is designed to help participants develop the skills and knowledge needed to work effectively and improve internal service conditions. In this course employees will learn the elements that contribute to the success of internal service and the rewards that come along with that. During this course, participants will learn how to:

  • Establish a consistent "sense of urgency"
  • Identify and remove silos that inhibit communication & collaboration
  • Improve communication and coordination internally
  • Effectively collaborate internally between departments
  • Work well with a variety of people and personalities
  • Deliver service that earns positive consumer reviews
  • Reduce stress level
  • Improve communication and listening techniques
  • Reduce conflict

Internal service affects all aspects of an organization. The Delivering Seamless Internal Customer Service course will teach participants how to control stress, work well with others and be service minded - all qualities needed to ensure successful internal customer service.

Want to find out more?

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

This course is suitable for managers, supervisors and employees.

Training content

This course will cover the following topics:

  • Treat co-workers like customers - valued and important
  • Establish a "consistent urgency" in understanding work priorities
  • Improve communication and coordination between departments
  • Tear down barriers and silos
  • Overcome petty and unproductive personality conflicts between people
  • Deliver seamless customer service
  • Handle service problems in ways to satisfy customers
  • Stay calm when the pressure is on

Costs

Proven Training Solutions can provide a quote for this training for your company, please Request Information to find out more.

Why choose Proven Training Solutions?

30+ Years Experience Delivering Customized On-Site & Virtual Training

National Leader in Sensitivity & Harassment-Prevention Training

Experts in Internal Customer Service

About Proven Training Solutions

Proven Training Solutions - Virtual & On-Site Training

Proven Training Solutions has been a provider of customized virtual & on-site training since 1987. All of our courses can be delivered on-site or through an interactive virtual presentation...this includes all of our management and employee training. All of Proven...


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Contact info

Proven Training Solutions

911 Thorn Ridge Lane
29710 Lake Wylie South Carolina

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www.proven-training-solutions.com

Reviews

Average rating 5

Based on 45 reviews.

Russel P.
I liked that we all left with the same "sense of urgency"
Linda N.
Gloria S.
We all learned what our service style is - how we "serve" our customers
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