Course description
ITIL v4 Foundations
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for ITIL 4 Foundation exam.
Training content
- Module 1: Itil Overview
- Module 2: Key Concepts of Itil
- Module 3: The Four Dimensions of Service Management
- Module 4: The Itil Service Value System (Svs)
- Module 5: The Itil Guiding Principles
- Module 6: Governance
- Module 7: The Service Value Chain
- Module 8: Continual Improvement
- Module 9: Key Itil Practices
- Module 10: Other Itil Practices
Certification / Credits
Objective
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL Practices, and the new Value Service Chain that incorporate the core of ITIL version 4.
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Over 100 hours of training each week
About Training Concepts
Training Concepts
For almost two decades, Training Concepts has taken great pride in helping create bigger futures. That’s bigger futures for our current students, our alumni, our business partners, our community, and ourselves. Through dynamic, hands-on, instructor-led technology training, we equip our...
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Contact info
Training Concepts
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