CS: Effective Communication

Training overview
Corporate / Group Training
Start dates
United States of America
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Course description

CS: Effective Communication

The most important aspect of being the conference services manager is the ability to communicate effectively. Excellent communication with all departments in the hotel is critical to ensure flawless execution of the client’s event.

Once a contract has been signed, the event is now turned over to you, the conference services manager. You are responsible for ensuring that the client has a successful event while also keeping the hotel’s profit goals in mind. Effectively communicating with the client will allow you to create banquet event orders that the hotel staff will use to execute the event. The BEOs are the outline of the event and are used to make it come to life.

You must be efficient in the sales system the hotel uses to keep excellent notes on the upcoming event. Keeping good notes on menus, room setups, start and end times, pricing, etc. and communicating to the departments throughout the hotel will ensure everyone is on the same page, and nothing gets overlooked.

Conducting site inspections with the client and taking good notes is key to effectively communicate any special needs or changes that the client has to the appropriate departments. While the client is on property, you will be the liaison between the client and the hotel staff. Being able to communicate the needs of the client to the appropriate department is paramount.

By keeping communication open and concise, you can ensure a successful event, which will, in turn, produce a repeat client for your hotel.

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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Training content

Learning objectives:

  • Create a strong first impression with clients
  • Explain why effective communication is important
  • Communicate effectively with your clients and internal team
  • Utilize recommended techniques and best practices to communicate effectively
  • Convey creative ideas to your team

About SalesBoost


SalesBoost’s revolutionary training and development program for hospitality that will boost your team’s confidence, performance, and yes, results. Rocket past your goals. Send morale soaring. All while spending less time and budget doing it. SalesBoost is the only technology in...

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5345 Towne Square Drive, Suite 145
75024 Plano Texas

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