Changing times demanded a fresh approach, so Scotwork’s pioneers had a groundbreaking idea. They analyzed thousands of hours of negotiation, revealed common behaviors, and distilled their findings into a universal eight-step framework. This was the seed of the Scotwork negotiation course that went on to train over hundreds of thousands of people.45 years later, we have grown into world-class negotiation specialists, operating in 120 countries and 29 languages.