Call Center Sales Conversion and Customer Experience Training

Signature Worldwide
Training overview
Corporate / Group Training
1 day
Start dates
Online
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Worldwide
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Call Center Sales Conversion and Customer Experience Training

Course description

Call Center Sales Conversion and Customer Experience Training

This course teaches attendees, working in a call center in the hospitality and tourism industry,  how to deliver unforgettable phone-based customer experiences. It differs from all other call center conversion telephone sales training program of its kind. This course ,Call Center Sales Conversion and Customer Experience Training, teaches reservations call center agents how to delight customers, have fun, and ring up more sales conversions in the process. 

Participants will be able to:

  • Establish customer rapport.
  • Identify customer needs.
  • Act on requests in a customer service-minded manner.
  • Handle challenging situations.
Want to find out more?

Who should attend?

  • Hospitality and Tourism Reservationists
  • Hospitality and Tourism Reservation Center Agents
  • Hospitality and Tourism Telephone Agents
  • Hospitality and Tourism Call Center Agents
  • Hospitality and Tourism Call Center Supervisors
  • Hospitality and Tourism Call Center Managers

Training content

Course Agenda

Introduction

Welcoming activity and an overview of the session

Legendary Service

Characteristics of exceptional service are reviewed and ways to create a legendary impression are discussed

Identify

important elements of a Call Center’s Legendary System

Reality Trip

Listen to recorded phone calls and identify the customer service skills that were effectively used and areas where improvement is needed

Make it a Legendary First Impression  

Ensure that the interaction starts in a positive and professional manner

Ask the RIGHT Questions  

Tips and process for ensuring understanding of prospective guest or customer’s needs

Skill Practice

Practical role plays and other activities to apply the skills

Deliver Value

Identify key behaviors for delivering value during a prospective guest/customer interaction and setting your organization apart from the competition

Skill Practice

Practical role plays and other activities to apply the skills

Closing and Selling Strategies

Identifying additional opportunities for upselling and cross-selling. Build techniques for securing the business

Closing and Selling Strategies

Identifying additional opportunities for upselling and cross-selling. Build techniques for securing the business

Putting It All Together  

Skill practice of the complete magic formula and other activities to apply the skills

Next Steps

Discuss the components of Signature’s ongoing reinforcement program

Course delivery details

  •  This training is available via an instructor-led virtual classroom using Zoom or onsite at your location.
  • Both training options are delivered by a highly experienced Signature Worldwide trainer. 

Costs

Please request more information from Signature Worldwide about dates and pricing.

Why choose Signature Worldwide?

Our 30+ years of experience includes training over 36,000 businesses in 50 countries

98% of our customers would highly recommend Signature Worldwide to others

Fun, engaging and inspiring training solutions that improve our clients’ ability to acquire and retain customers

About Signature Worldwide

Signature Worldwide

You seek customer service and sales training to help your teams effectively cultivate, engage and nurture relationships with customers. But does your training partner have depth of expertise in your industry? Signature Worldwide does. From Fortune 500 companies to leading...


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Contact info

Signature Worldwide

5555 Parkcenter Circle, Suite 100
43017 Dublin Ohio

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Reviews

Average rating 5

Based on 3 reviews.

Customer Service Representative, American Queen Steamboat Company
(5)
The training was interactive and it really holds a mirror to you so that you can see where to make improvements in a non-abrasive manner.
Reservationist, American Queen Steamboat Company
(5)
I think the training was great information.
Reservationist, American Queen Steamboat Company
(5)
The course was presented in a fun and exciting manner keeping us interested and alert for the knowledge that was given. I was worried that it would be boring and we would be going over information that I already knew, but that wasn't the case at all!
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