Coaching for Performance

Signature Worldwide
Training overview
Corporate / Group Training
1 day
Start dates
Online
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Worldwide
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Coaching for Performance

Course description

Coaching for Performance

All too often, managers find it difficult to influence employee development because they:
• Don’t know how to deliver coaching feedback
• Don’t know when to step in to give performance coaching feedback
• Don’t like delivering negative performance coaching feedback
• Lack the management skills necessary for success
However, providing coaching feedback to develop employees is the job of every manager with direct reports.
A less than optimal coaching approach could hinder, or worse undermine, your management goal. Successful performance management requires good communication. Employees must perceive manager coaching as useful and meaningful; therefore, it is important that managers can confidently deliver feedback that motivates and inspires.

Coaching for Performance™ is a highly innovative course that focuses on performance management, management skills and the ability of the leader to coach their employees effectively. Coaching consists of an ongoing cycle of planning, feedback, reviewing, developing and rewarding. Without all five of these elements, managers will not be able to build and sustain a high-performance team.

The Coaching for Performance program develops confident managers that can provide timely and effective feedback for employee development which ultimately:

  • Drives performance
  • Provides clarity and direction on responsibilities
  • Increases motivation
  • Builds trust and solidifies impressions that management is consistent and fair.

Description
This training program, designed for managers, emphasizes the importance of their role in employee development and offers tangible, easy to use tools to be a leader who Coaches for Performance. By the end of the course, managers will be able to:

  • Provide effective, meaningful coaching feedback to employees in order to enhance performance.
  • Motivate employees to improve
  • Use recognition strategies to reward and empower

Program Outcomes
Through this customized training, participants will be able to:

  • Demonstrate management skills to effectively lead your team to success
  • Deliver focused feedback to employees, resulting in improved employee performance
  • Recognize employees for a job well done.
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Who should attend?

Anyone responsible for providing direct feedback to employees regarding their performance development or responsible in aligning consistent behavior with a company’s standards and procedures including:
• Managers and Supervisors with direct reports
• Divisional Managers
• Executives
• Human Resource Managers
• Managers-in-Training

Training content

Course Agenda

Introduction

A welcoming activity will be presented to allow the participants and the Signature facilitator to interact. The mission and objectives of the training session will be presented.

Role of the Leader

Participants will be presented with engaging exercises to learn the differences between leadership and management and their responsibility as a leader.

Giving Feedback

Participants will learn a process for delivering effective feedback. Through exploration, participants will discover the benefits of giving feedback, the types of feedback, and the skills one needs to possess in order to give feedback. Participants will then actively engage in the SAR model process of giving feedback to their employees.

Skill Practice Session

Participants will practice delivering feedback using the SAR model and will receive feedback from other participants and the facilitator.

Motivation

Participants will engage in an activity to identify what motivates employees to do their jobs. A discussion will take place on effective ways to motivate employees.

The Power of Recognition

Participants will learn the importance of recognition and the key components to effective recognition. Participants will be presented with statistics on the results of recognition and how managers make a difference by recognizing their employees. A discussion on informal vs. honorary recognition will be conducted followed by an activity in which participants must identify what methods of recognition they are currently using, and what new methods of recognition they learned from the class that they can implement immediately.

Action Plan

Participants will be presented with an action plan worksheet that they can use to prepare and present both positive and development feedback to their employees.

Course delivery details

  •  This training is available via an instructor-led virtual classroom using Zoom or onsite at your location.
  • Both training options are delivered by a highly experienced Signature Worldwide trainer. 

Costs

Please request more information from Signature Worldwide about dates and pricing.

Why choose Signature Worldwide?

Our 30+ years of experience includes training over 36,000 businesses in 50 countries

98% of our customers would highly recommend Signature Worldwide to others

Fun, engaging and inspiring training solutions that improve our clients’ ability to acquire and retain customers

About Signature Worldwide

Signature Worldwide

You seek customer service and sales training to help your teams effectively cultivate, engage and nurture relationships with customers. But does your training partner have depth of expertise in your industry? Signature Worldwide does. From Fortune 500 companies to leading...


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Contact info

Signature Worldwide

5555 Parkcenter Circle, Suite 100
43017 Dublin Ohio

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Reviews

Average rating 5

Based on 6 reviews.

Manager, Triumph Hotels
(5)
The materials content and trainer are very effective at increasing overall performance and guest satisfaction.
Customer Service Represenative, Cummins Inc.
(5)
Great information & exercises activities to help learn.
Manager, Ohkay Hotel Casino
(5)
Has a lot of good ways to better yourself as a manager.
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