Bill Capodagli Presents Customer Service “The Disney Way”

SkillPath
Training overview
199 USD
Next start date: Inquire for more information - Online
E-learning

Course description

Bill Capodagli Presents Customer Service “The Disney Way”

At Disney, every contact with a customer offers a chance to shine. Disney calls these contacts “Moments of Truth” … the opportunities to create everlasting positive impressions! And because the company demands excellence as an organizational absolute, even its fiercest competitors acknowledge that Disney is simply the best customer-centric company on the planet!

Now you can learn how to inspire that level of customer service passion in your own organization by joining us for Customer Service “The Disney Way,” the one-hour Webinar based on Disney’s formula for customer service brilliance. You’ll gain invaluable ideas that your company can immediately implement to amazing effect. You’ll also learn insider secrets about how Disney requires—and receives—customer-focused behavior from every employee … from top executives to part-time staff. You won’t want to miss that!

Walt Disney knew that every aspect of his business was show business, and by perfecting the art of customer relations, Disney built a record of customer loyalty, satisfaction and repeat business that became legendary.

The course is delivered as Webinar Event + Recording

Training Content

A sample of the amazing tips you’ll learn in just one hour:

  • Disney’s No. 1 unbreakable rule for providing the ultimate customer service
  • How Walt Disney’s version of “show” business is the perfect tonic for what ails your business
  • Identifying the “Moments of Truth” in your organization and ensuring nobody ever misses one again!
  • The hidden—and not-so-hidden—costs for your company of even a single poor customer service experience
  • How to use a little bit of Disney’s “pixie dust” to create your own customer-centric organization
  • Are you overlooking the first step in creating great service? Find out here.
  • How to gain complete buy-in for your new customer service vision and values from everyone up and down the corporate ladder
  • 5 keys to creating magical moments for your customers

About SkillPath

SkillPath

SkillPath

A leader in learning and development since 1989,SkillPath provides professionals worldwide with strategic and innovative training solutions Our mission is to provide the highest-quality training for companies and business people around the world, so they can benefit personally and professionally...


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