Course description
Communicating With Tact and Professionalism
Are you tired of being intimidated by high-pressure situations and difficult people? Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop. You’ll feel on top of challenging situations with new confidence in yourself and your abilities once you put this extensive collection of tips, secrets and skills to work.
Want to find out more?
Training content
DAY 1
Session 1: How to be poised, calm and effective no matter what
- Why being able to think on your feet—and then communicate effectively—is crucial in today’s workplace
- What gets in your way? Here’s how to pinpoint and eliminate your communication snags
- Proven tips for making sure your instructions are clear and understood
- Techniques for handling disagreements
- What’s your credibility quotient? Gain and maintain respect with these strategies
- How to capture your listener’s attention and get your point across—even when they’re resistant, upset or angry
- How showing others how to please you will make your life easier
- Phone vs. face-to-face communication—important differences you must be aware of
- No more “foot-in-mouth” disease—how to avoid saying things you’ll regret
Session 2: The secrets to getting the information you want
- How skillful listening will bring you great power
- How to get the information you need … more quickly
- Tips on understanding and communicating effectively with different personality types
- How to get a “rambler” to cut to the chase
- 7 body language signs to watch for—and what they mean
- The 4 steps for handling complaints masterfully
- When you’re the target—how to handle criticism, barbs and wisecracks
DAY 2
Session 1: How to manage conflicts and prevent communication problems
- Where do most problems come from?
- How being unconditionally constructive is the key to your success
- Sure-fire ways to prevent or reduce defensive behavior
- How to deal with hotheads, bad-mouthers, habitual fault-finders and other morale busters
- Handling other people’s conflicts without getting caught in the crossfire
- Putting it on paper—writing skills that will see you through touchy situations
- Getting to win-win solutions—there’s no reason to have any “losers” in your company anymore
Session 2: How to be positively persuasive: Getting people to buy into your ideas
- The secret to projecting an aura of confidence and power
- Negotiation strategies for getting agreement without giving in
- Master the sound bite: How to package concepts and information into memorable nuggets
- 5 steps to follow to respond to any question successfully
- Killjoys, skeptics and wet blankets—how to deal productively with even the toughest objections and resistance
- Tips and techniques for delivering knockout presentations
- How to be a great leader—learn to communicate in a way that motivates and inspires
Course delivery details
- Program time: 3 hours each day (6 hours total)
Certification / Credits
HRCI and SHRM Certified
- How to handle the toughest questions with finesse and polish
- Techniques for maintaining your composure when you feel like losing your cool
- How to think on your feet in meetings, interviews and impromptu presentations … no more regrets over what you wish you’d said!
- Negotiation strategies for getting agreement without giving in
- And much more!
About SkillPath
SkillPath
SkillPath is a leader in business training with more than 30 years of experience. Our professional training programs prioritize learner engagement — helping theory take root with learners, so it transforms their thinking and becomes day-to-day practice. SkillPath’s courses are...
