Communicating With Tact and Professionalism

SkillPath
Training overview
Professional Course
2 days

Course description

Communicating With Tact and Professionalism

Are you tired of being intimidated by high-pressure situations and difficult people? Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop. You’ll feel on top of challenging situations with new confidence in yourself and your abilities once you put this extensive collection of tips, secrets and skills to work.

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Training content

DAY 1

Session 1: How to be poised, calm and effective no matter what

  • Why being able to think on your feet—and then communicate effectively—is crucial in today’s workplace
  • What gets in your way? Here’s how to pinpoint and eliminate your communication snags
  • Proven tips for making sure your instructions are clear and understood
  • Techniques for handling disagreements
  • What’s your credibility quotient? Gain and maintain respect with these strategies
  • How to capture your listener’s attention and get your point across—even when they’re resistant, upset or angry
  • How showing others how to please you will make your life easier
  • Phone vs. face-to-face communication—important differences you must be aware of
  • No more “foot-in-mouth” disease—how to avoid saying things you’ll regret

Session 2: The secrets to getting the information you want

  • How skillful listening will bring you great power
  • How to get the information you need … more quickly
  • Tips on understanding and communicating effectively with different personality types
  • How to get a “rambler” to cut to the chase
  • 7 body language signs to watch for—and what they mean
  • The 4 steps for handling complaints masterfully
  • When you’re the target—how to handle criticism, barbs and wisecracks

DAY 2

Session 1: How to manage conflicts and prevent communication problems

  • Where do most problems come from?
  • How being unconditionally constructive is the key to your success
  • Sure-fire ways to prevent or reduce defensive behavior
  • How to deal with hotheads, bad-mouthers, habitual fault-finders and other morale busters
  • Handling other people’s conflicts without getting caught in the crossfire
  • Putting it on paper—writing skills that will see you through touchy situations
  • Getting to win-win solutions—there’s no reason to have any “losers” in your company anymore

Session 2: How to be positively persuasive: Getting people to buy into your ideas

  • The secret to projecting an aura of confidence and power
  • Negotiation strategies for getting agreement without giving in
  • Master the sound bite: How to package concepts and information into memorable nuggets
  • 5 steps to follow to respond to any question successfully
  • Killjoys, skeptics and wet blankets—how to deal productively with even the toughest objections and resistance
  • Tips and techniques for delivering knockout presentations
  • How to be a great leader—learn to communicate in a way that motivates and inspires

Course delivery details

  • Program time: 3 hours each day (6 hours total)

Certification / Credits

HRCI and SHRM Certified

  • How to handle the toughest questions with finesse and polish
  • Techniques for maintaining your composure when you feel like losing your cool
  • How to think on your feet in meetings, interviews and impromptu presentations … no more regrets over what you wish you’d said!
  • Negotiation strategies for getting agreement without giving in
  • And much more!

About SkillPath

SkillPath

SkillPath is a leader in business training with more than 30 years of experience. Our professional training programs prioritize learner engagement — helping theory take root with learners, so it transforms their thinking and becomes day-to-day practice. SkillPath’s courses are...


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Contact info

SkillPath

6900 Squibb Road
66202 Mission Kansas

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skillpath.com


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