Course description
How to Communicate With Tact, Professionalism and Diplomacy
It’s a fact: The ability to communicate effectively can make or break your career.
That probably comes as no surprise to you, because as a professional, you’ve seen time and again how people who have first-rate communication skills go further faster in their organizations than those who don’t. But contrary to popular belief, the ability to communicate with finesse and diplomacy isn’t a gift that some are born with and the rest of us lack. It’s a skill that can be learned and mastered, just like any other skill. And this training offers the easiest, most effective way to build essential communication skills.
This intensive communication course boils down tons of information into “the most important of the most important” so you learn the powerful techniques, tools and strategies that will make the most significant impact on your effectiveness. It’s a powerful workshop that combines all facets of on-the-job interpersonal communication—from speaking to writing to listening to presenting—and shows you, step by step, how to master them.
Training content
Session 1: A Personal Approach to Communication
- Strengthen interpersonal skills that magnify your personal power dramatically.
- Develop critical rapport builders that help you connect with others immediately.
- Take advantage of your personal strengths and communication pluses — including effectively using visual, vocal and verbal messaging.
Session 2: Powerful Communication Tools
- Realize how listening can be your most powerful communication tool — and how to use it to your advantage.
- Manage communication in uncomfortable or even volatile situations.
- Explain the power — and danger — of informal communication networks.
Session 3: Written Communication and Negotiation
- Understand why a casual tone is key to successful business communications.
- Replace words and phrases that often stall conversations with better options.
- Gain respect and acceptance of your ideas by remembering etiquette rules and a positive, tactful approach.
Certification / Credits
HRCI and SHRM Certified
- Expert techniques for exerting influence on the actions and attitudes of others
- How-tos for communicating diplomatically in a variety of tough situations
- Strategies for opening the lines of communication to end energy-draining feuding and infighting in your department
- Presentation skills that will make you a standout in meetings
- How to make sure your emails and reports get better results
- And much more
About SkillPath
SkillPath
SkillPath is a leader in business training with more than 30 years of experience. Our professional training programs prioritize learner engagement — helping theory take root with learners, so it transforms their thinking and becomes day-to-day practice. SkillPath’s courses are...
