How to Remain Cool and Collected in Challenging Conversations

SkillPath
Training overview
199 USD
Next start date: Inquire for more information - Online
E-learning

Course description

How to Remain Cool and Collected in Challenging Conversations

Stop stressing out! Intense conversations—heated meetings, difficult negotiations or confrontations with angry colleagues or customers—happen occasionally in almost every work situation. That’s a given you can’t control.

What you CAN control is the way you choose to react to any potentially stressful conversation, confrontation or allegation. Keeping calm is critical.

How to Remain Cool and Collected in Challenging Conversations helps you develop the skills you need to stay fearless, grounded, clear-headed and calm in the face of stressful interactions—and how to recover if you ever lose your composure.

The course is delivered as Webinar Event + Recording

Training Content

A look at what you’ll learn in just one 60-minute session:

  • Approaching difficult conversations with honesty and the proper mindset
  • 5 simple strategies for keeping your cool
  • Emotional triggers that can cause a blowup
  • Coming across as resolute and determined without aggression
  • The keys to avoiding a combative mentality, even when others are being confrontational
  • Recognizing when you’re about to lose control of your emotions and need to pull back
  • What to do when you do lose control—steps to repair the damage

About SkillPath

SkillPath

SkillPath

A leader in learning and development since 1989,SkillPath provides professionals worldwide with strategic and innovative training solutions Our mission is to provide the highest-quality training for companies and business people around the world, so they can benefit personally and professionally...


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