How to Remain Cool and Collected in Challenging Conversations

Training overview
From 199 USD
Next start date: Inquire for more information - Online
Professional course

Course description

How to Remain Cool and Collected in Challenging Conversations

Stop stressing out! Intense conversations—heated meetings, difficult negotiations or confrontations with angry colleagues or customers—happen occasionally in almost every work situation. That’s a given you can’t control.

What you CAN control is the way you choose to react to any potentially stressful conversation, confrontation or allegation. Keeping calm is critical.

How to Remain Cool and Collected in Challenging Conversations helps you develop the skills you need to stay fearless, grounded, clear-headed and calm in the face of stressful interactions—and how to recover if you ever lose your composure.

The course is delivered as Webinar Event + Recording

Want to find out more?

Do you have questions about this training and how COVID-19 might affect it?

At we are committed to helping everyone who wants to learn, to learn. So are the training suppliers we partner with.

Get in touch on this page to find out whether there are any changes to this training in light of COVID-19.

Training Content

A look at what you’ll learn in just one 60-minute session:

  • Approaching difficult conversations with honesty and the proper mindset
  • 5 simple strategies for keeping your cool
  • Emotional triggers that can cause a blowup
  • Coming across as resolute and determined without aggression
  • The keys to avoiding a combative mentality, even when others are being confrontational
  • Recognizing when you’re about to lose control of your emotions and need to pull back
  • What to do when you do lose control—steps to repair the damage

About SkillPath



A leader in learning and development since 1989,SkillPath provides professionals worldwide with strategic and innovative training solutions Our mission is to provide the highest-quality training for companies and business people around the world, so they can benefit personally and professionally...

Read more and show all training delivered by this supplier

Request info

Fill out your details to find out more about How to Remain Cool and Collected in Challenging Conversations.

  Contact the provider

  Get more information

  Register your interest

Contact info


6900 Squibb Road
66202 Mission Kansas

 Show phone number

Request Information

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

View again
Supplier Directory
Join our Supplier Directory to:
- Gain Traffic
- Get Noticed
- Showcase Your Services
- Free Listing Available