Through the Customers Eyes Customer Service Module

SkillPath
Training overview
Next start date: Inquire for more information - Online
E-learning

Course description

Through the Customers Eyes

There is no better training investment than improving the quality of your customer service. Through the Customer’s Eyes  provides your team with the skills they need to deliver a superior customer experience—every time.

Invest in exceptional service. Empower your employees with the tools they need to succeed in today’s competitive landscape.

Train your team individually or as a group—it’s your choice.  The digital training format is perfect for self-paced, individual training—and itself well for group presentations, too.

Training Content

Your company will see immediate, substantial gains as this training helps to: 

  • Increase customer loyalty and customer satisfaction
  • Improve employee productivity, morale and retention with more confident associates vested in your company’s success
  • Boost your company’s sales, profitability and the bottom line
  • Equip your service team for success with new-and-improved training for serving today’s modern consumer  
  • Provide affordable, objective training that is 100% trackable and measurable with the option for Customer Service Certification as endorsed by the ICSA.

Upon successful completion of the post-course assessment, participants will receive Customer Service Certification, as endorsed by the International Customer Service Association (ICSA).

Six complete modules—more than 3 hours of comprehensive training

  • Module 1 - Why Customer Service Matters
  • Module 2 - What Customers Want
  • Module 3 - Essential Customer Skills, Part 1
  • Module 4 - Essential Customer Skills, Part 2
  • Module 5 - Handling Complaints and Dealing With Angry People
  • Module 6 - Customer Service as a Strategic Marketing Tool and Teams

About supplier

SkillPath

SkillPath

A leader in learning and development since 1989,SkillPath provides professionals worldwide with strategic and innovative training solutions Our mission is to provide the highest-quality training for companies and business people around the world, so they can benefit personally and professionally...


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