Coaching & Mentoring: Building Effective Skills - Onsite

Society for Human Resource Management (SHRM)
Training overview
Next start date: Request information to set up training - North America

Course description

Coaching & Mentoring: Building Effective Skills

Experience being a “coach” and “coachee” through practice, observation, and feedback. Develop and apply coaching techniques that effectively increase leader and organizational performance. Increase your self-awareness to better assist the individual you’re coaching.

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Who should attend?

This course is suitable for mid-level HR professionals. 

Training Content

This program includes the following modules:

  • Module 1: Defining Coaching
    • Coaching background
    • Types of coaching
    • Coaching models
  • Module 2: Applying Ethics and Professionals Standards
    • Ethical standards in coaching
    • The ethical decision-making framework
  • Module 3: Building Rapport and Trust
    • A look through the Johari Window
    • Building rapport
    • Building trust in a coaching relationship
  • Module 4: Establishing a Coaching Environment
    • Adapting to the coachee's needs
    • Creating a suitable environment
    • Creating a coaching presence 
  • Module 5: Listening Actively and Communicating Effectively
    • Understanding, analyzing, and utilizing non-verbal behavior
    • Listening, reflecting, and summarizing
  • Module 6: Asking Powerful Questions
    • Effectively using questions to create action
    • Low-level versus high-level questions
    • Open versus closed questions
    • Aligning questions
    • Additional considerations
  • Module 7: Supporting Effective Planning and Goal Setting
    • Setting goals
    • Identifying and taking the first step
    • Bold requests
    • Moving to action and celebrating success 


Please request information for more details on cost.

About SHRM

Society for Human Resource Management (SHRM)

Society for Human Resource Management (SHRM)

The Society for Human Resource Management (SHRM) is the world’s largest HR professional society, representing 285,000 members in more than 165 countries. For nearly seven decades, the Society has been the leading provider of resources serving the needs of HR...

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