Conflict Management: Enhancing Your Business Relationships

Society for Human Resource Management (SHRM)
Training overview
Professional Course
Webinar
Flexible
Start dates
Online
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Course description

Conflict Management: Enhancing Your Business Relationships

HR professionals will learn how to assess and manage conflict in the workplace while fostering a work environment conducive to effective discussions.

Acquire the necessary confidence to facilitate a conflict discussion. Learn how to assess and manage workplace conflict while fostering an environment conducive to effective discussions. Measure your own perceptions of conflict, and learn how to identify sources of conflict and recognize early warning signs of destructive conflict in order to develop positive alternatives.

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Who should attend?

This course is suitable for early-career HR professionals. 

Training content

This program includes the following modules:


• Module 1: Conflict Defined
o Conflict defined
o HR’s involvement in conflict
o Benefits of effective conflict resolution
o How perceptions create conflict
o Sources and signs of conflict
• Module 2: Organizational Culture
o Organization and culture
o HR tools to create culture
• Module 3: Understanding Conflict Styles
o Conflict modes
• Module 4: Conflict Resolution Discussions
o Six-step conflict resolution process
o Active listening tools and guidelines
• Module 5: Facilitation of Conflict Discussions Between Individuals and Groups
o Conducting a facilitated discussion
o Facilitation tips and tasks
o Negative and positive conflict responses
o Raising and reducing the level of conflict
o Coaching others to resolve conflicts

Costs

Please request information for pricing details

Why choose SHRM?

Impacting the lives of 115 million workers and families globally

100K+ SHRM certified professionals are transforming the workplace

Memberships spanning 165 countries

About SHRM

Society for Human Resource Management (SHRM)

Society for Human Resource Management (SHRM)

The Society for Human Resource Management (SHRM) is the world’s largest HR professional society, representing 285,000 members in more than 165 countries. For nearly seven decades, the Society has been the leading provider of resources serving the needs of HR...


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Society for Human Resource Management (SHRM)


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