Conflict Mediation: Inspiring Positive Outcomes (1 Days)

Society for Human Resource Management (SHRM)
Training overview
Professional Course
1 day
Start dates
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Course description

Conflict Mediation: Inspiring Positive Outcomes (1 Days)

Conflict management is an inevitable facet of the HR function. In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organization.

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Who should attend?

Individuals seeking additional support as they prepare to take the SHRM-CP or SHRM-SCP Exam.

Training content

  • Module 1: Conflict Defined
  • Module 2: Organizational Culture
  • Module 3: Understanding Conflict Styles
  • Module 4: Conflict Resolution Discussions
  • Module 5: Facilitation of Conflict Discussions Between Individuals and Groups

Certification / Credits

Program Objectives

  • Assess your individual methods of managing conflict.
  • Identify the various styles with which others handle conflict.
  • Identify the sources and warning signs of potential conflict.
  • Execute methods for successful conflict resolution, coach others to manage conflicts effectively, and facilitate conflict discussions.
  • Discover how to create a culture of effective conflict management by understanding the nature and causes of workplace conflict.

Why choose SHRM?

Impacting the lives of 115 million workers and families globally

100K+ SHRM certified professionals are transforming the workplace

Memberships spanning 165 countries

About SHRM

Society for Human Resource Management (SHRM)

Society for Human Resource Management (SHRM)

The Society for Human Resource Management (SHRM) is the world’s largest HR professional society, representing 285,000 members in more than 165 countries. For nearly seven decades, the Society has been the leading provider of resources serving the needs of HR...

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