Conflict Mediation: Inspiring Positive Outcomes

Society for Human Resource Management (SHRM)
Training overview
Professional Course
1 day
Start dates
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Course description

Conflict Mediation: Inspiring Positive Outcomes

Acquire the necessary confidence to facilitate a conflict discussion. Learn how to assess and manage workplace conflict while fostering an environment conducive to effective discussions. Measure your own perceptions of conflict, and learn how to identify sources of conflict and recognize early warning signs of destructive conflict in order to develop positive alternatives.

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Who should attend?

Individuals seeking additional support as they prepare to take the SHRM-CP or SHRM-SCP Exam.

Training content

  • Module 1: Conflict Defined
  • Module 2: Organizational Culture
  • Module 3: Understanding Conflict Styles
  • Module 4: Conflict Resolution Discussions
  • Module 5: Facilitation of Conflict Discussions Between Individuals and Groups


The tuition fee for Member is $925.00 and tuition fee for Nonmember is $1200.00

Certification / Credits

Program Objectives

  • Assess your individual methods of managing conflict.
  • Identify the various styles with which others handle conflict.
  • Identify the sources and warning signs of potential conflict.
  • Execute methods for successful conflict resolution, coach others to manage conflicts effectively, and facilitate conflict discussions.
  • Discover how to create a culture of effective conflict management by understanding the nature and causes of workplace conflict.

Why choose SHRM?

Impacting the lives of 115 million workers and families globally

100K+ SHRM certified professionals are transforming the workplace

Memberships spanning 165 countries

About SHRM

Society for Human Resource Management (SHRM)

Society for Human Resource Management (SHRM)

The Society for Human Resource Management (SHRM) is the world’s largest HR professional society, representing 285,000 members in more than 165 countries. For nearly seven decades, the Society has been the leading provider of resources serving the needs of HR...

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