Applied Alternative Dispute Resolution (Level Three)

Stitt Feld Handy Group
Training overview
Professional Course
7 days

Start dates
North America
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Inquire for more information

Course description

Applied Alternative Dispute Resolution (Level Three) (Public Course)

This multi-day workshop is the most challenging and most unique mediation workshop we offer.

There are eight difficult mediation role plays, which are all coached, each raising new issues for mediators to consider, such as using a pre-mediation caucus, managing complexity of issues and parties, using a one text approach, dealing with ethical dilemmas, and managing unreasonable and unrepresented parties.

Additionally, you will apply the skills learned at the first two workshops and learn new skills during a mentoring session in which you get to work on the problem, skill, or issue of your choice. You will work individually with one of the instructors to find innovative ways to deal with your chosen issue. After the course, you will have the opportunity to sit in on a real mediation in Toronto or via ZOOM with one of our mediators.

At the in-person sessions, a continental breakfast and catered lunch will be served each day of the workshop. Snacks, coffee and drinks will be available throughout the day.

This workshop is part of the Executive Certificate in Conflict Management.

All upcoming sessions will be Virtual Instructor-Led using ZOOM technology. Using ZOOM, the program will continue to be interactive and engaging involving role plays, exercises, small group discussions and coached mediation role plays. We are limiting the session to 24 participants.

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Who should attend?

The Applied Alternative Dispute Resolution Workshop is designed for people who want to enhance their ability to resolve disputes in their workplace or as professional mediators.

Training content

You will participate in eight challenging mediation role plays, each of which is coached. The role plays are followed by instructor-led debriefs on advanced mediation and conflict resolution skills. The role plays will cover key skills for dispute resolution and mediation including:

  • Dealing with parties who withhold or mislead on important facts;
  • How to mediate with lawyers and with unrepresented parties;
  • Resolving complex issues;
  • Evaluative and facilitative facilitation styles;
  • Shuttle mediation techniques;
  • Using pre-mediation meetings and caucuses;
  • Mediating purely financial cases;
  • Working from and towards a draft agreement;
  • Handling ethical challenges, harassment issues, racism, strong emotions, and
  • Entrenched history;
  • Dealing with unreasonable parties;
  • Confidentiality issues; and
  • Obtaining closure.

Mentoring Sessions

In addition to the role plays, participants will participate in a mentoring session directly with one of our instructors, working one-on- one with them on a topic of your choice.

During the mentoring session, you apply the skills learned at our workshops to a real problem/issue that you are dealing with, either personal or work-related. You can choose to work on developing a desired skill, responding more effectively to an externally-created challenge (like aggressive behaviour from clients), or preparing for and strategizing on dealing with a specific scenario you are facing (like a tough dispute). You then work individually with one of the instructors to find innovative ways to deal with the problem. You will review your issue with the instructor and then tackle it (trying different approaches) under the instructor’s supervision. We will show you ways to exercise skills and approaches effectively and you will be given a chance to practise them. You will receive constructive feedback from the instructor on how to improve, and will be able to observe the instructor demonstrating tools and techniques relevant to the skills and problem chosen. You will leave with an action plan of new approaches to apply to your situation.

Filming is available at your discretion (you would review the video with the instructor in a confidential setting). When you watch the video, you’ll be surprised how much you learn by observing yourself try different approaches. You’ll then be given the video to keep.

The skills you may wish to work on during the mentoring session can include:

  1. Remaining rational in the face of strong feelings
  2. Expressing strong feelings appropriately
  3. Being assertive without damaging the relationship
  4. Dealing with unrepresented or unreasonable parties
  5. Ethical challenges for mediators and how to respond
  6. Improving a relationship in a negotiation
  7. Speaking clearly in ways that promotes listening
  8. Actively inquiring and listening
  9. Becoming a mediator
  10. Multi-party community mediation issues

Observe a Real Mediation

After the course, you will have the opportunity to sit in on a real mediation in Toronto with one of our mediators or via ZOOM.

Course delivery details

Practical and Interactive Training

We offer intensive and interactive learning experiences for professionals and executives. You will participate in dynamic exercises and case studies. The concepts and approaches you will learn have proven successful in the real world, and can be applied immediately to your situation.

Virtual Instructor Led Learning Features

  • Smaller classes for more interaction with the facilitators
  • Breakout sessions to engage with other participants
  • Access to videos and handouts for future reference
  • Interactive and engaging live virtual sessions


  • Canadian Residents: CAN $3,550 +tax
  • Residents outside of Canada: US $2,800

Certification / Credits

Graduates receive a certificate from the University of Windsor Law School.

Personal Benefits

  • Observe and understand different styles of mediation, including facilitative, evaluative, and transformative approaches
  • Use pre-mediation caucuses to maximize the chance of success
  • Learn to close the gap between parties and help them obtain closure
  • Be more confident dealing with harassment issues, emotional parties, multi-party disputes, positional parties and other challenges
  • Develop tools for dealing with ethical challenges that could arise in mediation
  • Practice and participate in eight role plays with direct feedback from our highly trained coaches
  • Get one-on-one mentoring with a highly experienced dispute resolution professional and trainer, focused on your personal goals for improvement

Organizational Benefits

  • Broaden the kinds of issues your staff can manage directly thereby lessening the need for additional or outside help
  • Improve your staff’s ability to facilitate difficult meetings to achieve consensus
  • Prevent unnecessary conflicts in the workplace
  • Resolve disputes that are simmering before they become complaints or grievances
  • Improve productivity and morale by promoting effective conflict resolution between staff, departments and within teams.
  • Avoid costly and time-consuming litigation and arbitration

Why choose SFHGroup?

Over 55,000 people trained

Over 850 customized workshops delivered

University of Windsor Law School Certificate workshops

About SFHGroup

Stitt Feld Handy Group

Since 1994, more than 55,000 people have attended our public workshops to learn new approaches to resolve conflicts, negotiate better deals, communicate more effectively, improve customer service and build their ability to coach others. We also conduct practical skills-based customized...

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Stitt Feld Handy Group

180 Duncan Mill Road
M3B1Z6 Toronto Ontario

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Average rating 5

Based on 7 reviews.

Novel HR, Toronto, ON, Canada

Great transition from in-person to online! Everything ran like clockwork. The instructors do a fantastic job of balancing discussion with providing the content, and making the virtual workshops engaging and informative

HR Executive, TD Bank Group, Toronto, ON, Canada

It all came together for me in this workshop. The theory from the first and second courses was great, and in this program, I developed the “art” of mediating and the confidence I needed to move forward.

President, Lasting Solutions, Toronto, ON, Canada

Taught me a lot about myself. Role plays and coaching was extremely effective. Interpersonal skills exercise was extremely valuable. This was a very educational and valuable session. I personally believe that everyone would benefit from this type of training.

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