Mastering Difficult Conversations in Elder Care

Stitt Feld Handy Group
Training overview
Professional Course
2 days

Start dates
North America
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Inquire for more information

Course description

Mastering Difficult Conversations in Elder Care (Public Course)

This two-day workshop has been designed to help health care professionals and administrative staff to handle difficult conversations and difficult situations related to Elder Care.

Aging can bring many benefits including extra time to enjoy family, friends and personal pursuits. It can also include: declining physical and mental capacity; illness; disability; complex treatment and care plans; pain; emotional suffering; and the realization that the end of life is approaching.

As a result, Elder Care is a field that is ripe with the potential for difficult emotional reactions, challenging conversations and conflicts. While nothing can completely eliminate these challenges, there are things we can do that will make them better.

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Who should attend?

The Mastering Difficult Conversations in Elder Care Workshop is designed for Directors of Care Nurses, Personal Support Workers, Long-term care administrators and staff, Retirement home administrators and staff, Hospital administrators, Hospice staff and Doctors.

We have designed and delivered customized workshops for organizations such as Extendicare, the Centre for Addiction and Mental Health, Ontario Medical Association, Women in Medicine, William Osler Health Centre, Beaumont Hospital, Ontario Patient Relations Association, Aptus Treatment Centre, College of Nurses of Ontario, and St. John Ambulance.


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Certification / Credits

Graduates receive a certificate from the University of Windsor Law School.

Personal Benefits

  • Manage angry or upset people with less stress for everyone
  • Deliver difficult messages clearly to promote understanding
  • Increase your power to promote agreement
  • Overcome the fears that lead you to avoid conversations
  • De-escalate a conflict so it doesn’t become a complaint
  • Confront unacceptable behaviour calmly and respectfully
  • Understand the legal framework of consent, capacity and substitute decision making
  • Save time by avoiding unnecessary mistakes in difficult conversations
  • Improve your effectiveness and decrease your stress in difficult situations

Organizational Benefits

  • Improved client/patient care
  • Less wasted time having unnecessary or repetitive difficult conversations
  • Fewer complaints from clients, patients, families, substitute decision makers
  • Minimized risk of lawsuits or regulatory complaints
  • Improved morale due to less stress regarding difficult conversations

Why choose SFHGroup?

Over 55,000 people trained

Over 850 customized workshops delivered

University of Windsor Law School Certificate workshops

About SFHGroup

Stitt Feld Handy Group

Since 1994, more than 55,000 people have attended our public workshops to learn new approaches to resolve conflicts, negotiate better deals, communicate more effectively, improve customer service and build their ability to coach others. We also conduct practical skills-based customized...

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Contact info

Stitt Feld Handy Group

180 Duncan Mill Road
M3B1Z6 Toronto Ontario

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Average rating 5

Based on 6 reviews.

Family Physician, Oakville, ON, Canada
The instructors had broad legal knowledge and easily picked up on examples from the audience. There were lots of tips to help facilitate improved communication with clients and families in Long Term Care.
Director, St. Michael’s Hospital, Toronto, ON, Canada
I liked the practical approaches to real life situations in elder care.  The exercises were very helpful in improving skills and testing framing the conversations.
Client Services Co-ordinator, Independence Centre and Network, Sudbury, ON, Canada
The workshop was very engaging.  The instructors displayed great knowledge.  The role plays were highly valuable.
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