Training overview
Professional Course
Self-paced Online
7 hours
From 199 USD

Start dates
199 USD
Start anytime

Course description


Practical, Interactive and Fun: In the simulated negotiations, you can experiment and act in ways that you would never consider in the real world. Learn not only from your successes, but also from your failures.

The course is made up of 8 modules, 7 of which are simulated negotiations that you will conduct with interactive computer characters.

The characters make statements, ask questions, use difficult tactics, express strong emotions, and otherwise create difficulties for you.

You will have to react to what the character says, answer questions, ask other questions, and try to negotiate the best deal. If you do not negotiate the best deal, you will be told why and asked to try again. If you get stuck, a “help” feature will point you in the right direction.

In the simulated negotiations, you can experiment and act in ways that you would never consider in the real world. You will learn not only from your successes, but also from your ‘failures’.

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Who should attend?

Anyone who negotiates can benefit from this course, – executives, managers, professionals, sales agents, entrepreneurs, customer service representatives, educators, business school students, and administrators will all become more effective in their jobs and will be more persuasive after taking this course.

Training content

  • Module 1 – The Printshop
    • Negotiation with a competitive bargainer.
  • Module 2 – The Cold Call
    • Negotiation with someone who does not want to talk to you.
  • Module 3 – The Mangled Holiday
    • Negotiation with a rule-bound bureaucrat
  • Module 4 – Approaches to Negotiation Quiz
    • A self-assessment tool to determine your negotiation tendencies with tips on how to maximize the advantages and minimize the disadvantages of each tendency.
  • Module 5 – Pavlov’s Hotel
    • Negotiation with someone who makes strange proposals and tries to use Game Theory to outsmart you.
  • Module 6 – The Used Car
    • Negotiation with two people simultaneously.
  • Module 7 – The Lease
    • Negotiation in a team.
  • Module 8 – A Difficult Day
    • Multiple negotiations with a number of difficult people who use tactics to try to get the better of you.

Certification / Credits

Upon completion of the course, you will be awarded a Certificate from the University of Windsor Law School. Your certificate can easily be printed from your computer.

Learning Objectives

The course will teach you:

  • The difference between positional and interest-based negotiation
  • What your negotiation tendencies are
  • When to say yes and when to say no
  • How to negotiate as part of a team
  • How to deal with difficult and deceptive negotiators
  • Strategies for making a cold call – initiating a negotiation
  • How to negotiate with an inflexible bureaucrat

Why choose SFHGroup?

Over 55,000 people trained

Over 850 customized workshops delivered

University of Windsor Law School Certificate workshops

About SFHGroup

Stitt Feld Handy Group

Since 1994, more than 55,000 people have attended our public workshops to learn new approaches to resolve conflicts, negotiate better deals, communicate more effectively, improve customer service and build their ability to coach others. We also conduct practical skills-based customized...

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Contact info

Stitt Feld Handy Group

180 Duncan Mill Road
M3B1Z6 Toronto Ontario

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Average rating 5

Based on 6 reviews.

Student, Masters of Arts in Communication, Arizona State University

The negotiation course was excellent. It opened my eyes to my own shortcomings asa negotiator and provided excellent scenarios for improving my skills. The simulations were realistic and offered a wide arrange of personalities with which to interact, preparing users for negotiations of many different difficulties.

Directorate of Alternative Dispute Resolution and Conflict Management, Russell Offices, Australia

Having an aversion to computer-based training, I was initially skeptical. Once into it I found it quite entertaining and could have sat and worked on it all morning. The modules were quite engaging, and the use of humour helped overcome some level of the frustration at times. The fact that you could go back to the start of the module, or last co...

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Canada Customs and Revenue Agency, Canada

Excellent! The course was easy to negotiate and very realistic in the scenarios it offered for negotiation. I also appreciated the touch of humour here and there. I liked its interactivity. I particularly liked the opportunity to try each scenario a number of times using various responses. The notes were also extremely helpful and because I was ...

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