CICD 1.0 - Implementing Cisco Collaboration Devices

Sunset Learning Institute
Training overview
Professional Course
5 days

Course description

CICD 1.0 - Implementing Cisco Collaboration Devices

Implementing Cisco Collaboration Devices (CICD) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. CICD also introduces basic video functionality into Cisco Collaboration solutions.  

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Who should attend?

Primary target audience:

  • Network administrators and network engineers, CCNA Collaboration candidates

Secondary target audience:

  • Systems Engineers

Training content

Module 1: Cisco Unified Communications Solutions

  • Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
  • Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces

  • Lesson 1: Understanding Administrator Interfaces
  • Lesson 2: Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms

  • Lesson 1: Understanding Call Flows and Call Legs
  • Lesson 2: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
  • Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Module 4: Endpoint and End User Administration

  • Lesson 1: Understanding End-User Characteristics and Configuration Requirements
  • Lesson 2: Understanding End-User Implementation Options
  • Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
  • Lesson 4: Understanding Endpoint Implementation Options

Module 5: End User Telephony and Mobility Features

  • Lesson 1: Understanding Telephony Features
  • Lesson 2: Enabling Telephony Features
  • Lesson 3: Understanding Mobility Features
  • Lesson 4: Enabling Mobility Features

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Lesson 1: Understanding Cisco Unity Connection
  • Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Lesson 3: Understanding End User and Voice Mailbox Implementation Options
  • Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
  • Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance

  • Lesson 1: Providing End-User Support
  • Lesson 2: Understanding Cisco Unified Communications Manager Reports
  • Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Lesson 5: Monitoring Voicemail in Cisco Unity Connection
  • Lesson 6: Understanding the Disaster Recovery System

Labs: 

  • Hardware Lab 1: Explore Administrator Interfaces
  • Hardware Lab 2: Explore End-User Interfaces
  • Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager
  • Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
  • Hardware Lab 5: Implement End Users
  • Hardware Lab 6: Implement Endpoints
  • Hardware Lab 7: Enable Telephony Features
  • Hardware Lab 8: Enable Mobility Features
  • Hardware Lab 9: Implement End Users and Voice Mailboxes
  • Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
  • Hardware Challenge Lab 11: Provide End-User Support
  • Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Hardware Lab 13: Monitor the System with Cisco Unified RTMT
  • Hardware Lab 14: Back Up Cisco Unified Communications Manager

Why choose SLI?

Award-winning instructors

Over 50 training locations across North America

All dates are guaranteed-to-run

About SLI

Sunset Learning Institute (SLI) has been an innovative leader in developing and delivering authorized technical training since 1996. We develop and deliver scalable technical learning solutions to our technology partners and their customers to help optimize technology investments, improve job...


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David Durham
Teacher did a great job of covering a massive amount of material and sharing helpful websites.
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