Telephone Doctor Turkey is the leading provider of comprehensive solutions and resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Since 1997 Telephone Doctor Turkey has helped more than hundreds of organizations from all sectors through training, events, consulting, and informational resources. The experienced and dedicated team of industry insiders, trainers, and consultants of Telephone Doctor Turkey are committed to helping you to raise the strategic value of your contact center, optimize your operations and improve your customer service.

Telephone Doctor Turkey is the leading provider of comprehensive resources for customer engagement professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center and want to move a Customer Engagement Center. We do this through a combination of consulting, quality development and research processes and training programs to sustain the momentum of change after our involvement.

Our focus is the Contact Centers. Since 1997, we continue to serve as the most established and respected organization in the call center industry, in Turkey. We provide an expanded, holistic approach to developing, managing, and sustaining, long-term customer relationships by offering specialized consulting and training services for call centers. We do this by localizing the globally well-known and valid solutions for Turkey and delivering to the clients in our unique way.

The power and expertise come not only from our core know-how but also from combining complementary knowledge’s and learning initiatives that have added over the years and creating its conceptual approaches and methods. It is because as a member of PDR Group – the leading company in corporate training and management consulting in Turkey, we can utilize all resources to implement and integrate solutions throughout the Contact Centers to make them work and make them last – combining short-term results with long-term value.

Telephone Doctor Turkey empowers organizations in the Contact Center Industry to provide the best customer experience by improving contact center operations by focusing on four critical Key Performance Areas:

  • Contact Center Branded Culture – Leveraging the power of your brand to mobilize the potential in people, create competitive advantage and transform the customer experience.  
  • Contact Center Service Essentials – Instilling refined customer service practices and behaviors to retain and extend your customer base while enhancing customer loyalty. 
  • Contact Center Performance– Meeting the business challenges of Contact Centers today – and tomorrow.
  • Contact Center Leadership Essentials – Empowering Contact Center Employees by equipping them at all levels of the insights and capabilities that they need to activate strategies. 

Telephone Doctor Turkey generates measurable and sustainable performance improvement across the Contact Centers. Since founded in 1997, we are the only Contact Center Industry specific training and consulting company in Turkey, and helping to improve our clients’ performance -whether it be your people, your processes or your strategy by the following initiatives:

  • Consulting – Proven industry expertise applied to a contact center’s unique environment through solutions that make sustainable improvements to customer experiences and business results.
  • Training – Highly interactive training focused on strategic value, operations management, people management, and technology.
  • Events – Industry-leading gatherings that include timely, practical conference sessions with numerous opportunities for peer interaction and networking.
  • Resources – Relevant and independent industry news and reports (i.e. Call Center Quality League), Contact Center Magazine, books, webinars and dynamic customer management content.

We are always updating and fine-tuning our training to keep pace with the trends and challenges in the Contact Center Industry. A Telephone Doctor Turkey training reflects the most current best practices and research because we can create a synergy by blending our key product offerings with the comprehensive learning services of our Solution Partners and Strategic Partners.

Our team of Consultants, Instructional Designers, Facilitators, and Coaches, Experts and Account Managers are always ready to provide all our services in harmony with your project team and department in charge.

  • Training 
    • Instructor-led Classroom Training
    • Training Consultancy 
    • Customization
    • Blended Learning
    • Active Learning
    • Lean Learning 
  • Consulting
    • Call Center Start-up
    • Full Call Center Operational Assessment
    • IVR Scripting
    • Call Center Outsourcing Decision
    • Process Analysis and Optimization
    • Workforce Management Optimization 
  • Contact Center Quality System (CCQM) Services
  • Quality League 
  • Contact Center Academies

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Telephone Doctor Turkey

Telephone Doctor Turkey
Ord. Prof. Fahrettin Kerim Gökay Cad. No: 25 Kat: 1 Altunizade Üsküdar
34662 Istanbul Turkey

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