Frontline Supervisor Program

The Ivey Academy
Training overview
Professional Course
28 hours

Course description

Frontline Supervisor Program

The Frontline Supervisor Program equips you with the necessary skills to be effective in a supervisory role.

The Frontline Supervisor Program equips you with the necessary skills to help you succeed and develop further in your role as a frontline supervisor. How do you problem-solve on the fly? How do you handle conflicts involving your staff, suppliers, contractors, or others? How do you coach your direct reports – who used to be your peers – to improve quality and efficiency? Whether you’re a supervisor working in a unionized manufacturing environment or a team lead working in technology or retail, the challenges remain the same.

Few roles are as inherently stressful — or as important — as the frontline supervisor or team leader. Yet few organizations properly equip frontline supervisors with the necessary training, tools, and direction to be successful.

In collaboration with Fanshawe Corporate Training Solutions, the Frontline Supervisor Program provides supervisors, lead hands, or team leaders with the essential leadership, communication, and people skills to effectively lead teams. You’ll leave the program with a heightened awareness of issues and how to handle them. Become the leader you always knew you could be with this in-depth learning experience.

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Who should attend?

Supervisors and team leads working in manufacturing, technical, agricultural, construction, and/or unionized environments.

Training content

What You Learn


  1. Work management and problem-solving
  2. Performance and people management
  3. Communication and conflict resolution
  4. Coaching and emotional intelligence

Course delivery details

This course consists of seven 4-hour modules taught over seven separate days.

How You Learn

This is Not about Textbooks and Lectures

This isn’t your typical classroom. Our programs are designed with busy leaders in mind. We’re talking an engaging, interactive, and unique experience. Our real-world Case-Method of Learning with an engaging, online experience is not about textbooks and lectures – it’s about learning by doing. You’ll walk away with new knowledge and ideas that you can immediately implement in your business.

The program is delivered over the course of four consecutive Fridays with an online component of two hours per week for a total of eight hours. The online component is delivered through Fanshawe Corporate Training Solutions' (CTS) platform called Brightspace, based on a Learning Management System developed by Desire2Learn.

Certification / Credits

After completing the Frontline Supervisor Program, you'll receive an authentic digital artifact – also known as a badge. This badge showcases your achievements and commitment to professional development. You can share your accomplishment with your network by displaying digital badges on social media, websites, ePortfolios, professional networks, and email signatures. Included in your badge is a digital certificate. Your network will be able to view your personalized and authentic certificate through your online digital badge.

In addition to a digital badge, you will receive a Frontline Supervisor Program Certificate of Completion, a powerful credential from the top business school in Canada.

About The Ivey Academy

The Ivey Academy at Ivey Business School

The Ivey Academy is Canada’s leader in management education and professional development. We work with organizations in business and government to build leadership teams and drive strategic change. As a full-service learning and development provider, we design and deliver talent...


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Contact info

The Ivey Academy

551 Windermere Rd.
N5X 2T1 London Ontario

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