The LAABP program utilizes many of the current process improvement concepts and applies them directly to administrative, service, and transactional processes. The program is divided into identifying areas of administrative process wastes, analyzing solutions, and applying countermeasures to improve the organization’s performance to reach its acknowledged strategy, mission, and goals.

Within every module, each concept is discussed in theory, demonstrated through an administrative simulation, viewed within an industry application, and then seen within the context of your specific organization. In addition, leaders will be provided insight on lean implementation in administrative areas and then apply their learning to relevant business case studies.

Applying the knowledge gained in LAABP and maintaining the discipline it teaches is a competitive advantage that can be achieved and built upon to create a continuous improvement culture.