Hard Conversations Made Easy Through Professional Empathy

The Yes Works
Training overview
Corporate / Group Training
2 hours
Start dates
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United States of America
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Course description

Hard Conversations Made Easy Through Professional Empathy

When people get angry, worked up, and hit fight-or-flight, it’s hard to make progress in any conversation. Disappointed customers, angry colleagues, and disgruntled vendors cost time, money, and morale. In this 2 hour session, your team will learn a 5 step process by which to diffuse the anger, acknowledge the human, and get to breakthrough progress.

Managers and leaders avoid the hard conversations about employee performance and behavior necessary for maintaining and improving the status quo. Without hard conversations, things get worse.

Front line people avoid hard conversation necessary for identifying and routing out toxicity, for locating and solving costly problems in company procedures and more. Without hard conversations, things get worse.

Bottom line, you gotta have hard conversations if you want things to get better, not worse. You've got to have them often.

And that's only going to happen if they're easier.

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Training content

Your team will:

  • Spend less time in conflict so they can deliver more value
  • Thrill your customers so they become raving fans
  • Avoid vendettas and alienation within the team so communication and collaboration thrive
  • Stay focused on purpose and perform at their best — bringing the best out of each other.
  • Have more fun at work, while bringing in greater results.

Course delivery details

LIVE: In person or video conference

About The Yes Works

TEAMIFICATION from The Yes Works

We work with world-class teams and their leaders to help them uncover and remedy the ways they unknowingly stifle their own potential, limit performance and profits, and hold each other back -- despite their best intentions.  With tools, techniques, and...

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Contact info

The Yes Works

315 North 'L' Street, Unit A
98403 Tacoma WA

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