Customer Service

TrainingToday
Training overview
Flexible
599 USD
English
Next start date: Start anytime! - Online
On-Demand

Course description

Customer Service: Online Flexible Training Course

Customer Service: Online Flexible Training Course

It’s now more important than ever to create a positive service atmosphere supported by strong communication skills in order to establish and develop loyal relationships with customers, clients, and your employees.

The Customer Service course, offered by Training Today, is an online program made up of more than 20 relevant training modules on a wide variety of topics. It will provide you with everything you and your team need to provide excellent customer service.

Who should attend?

The Customer Service training course is suitable for professionals in the service industry who are looking to enhance their communication and customer service skills.

Training Content

This online Customer Service training course is made up of several separate training modules. Each module is included in the course, and their titles are listed as follows:

  • Challenging Situations
    • Conflict Resolution for Employees
    • Handling Customer Complaints Training
    • Problem Solving for Employees

  • Communication Skills
    • Business Writing for Employees
    • The Power of Listening
    • Effective Communication for Employees Training

  • Customer Communications
    • Email Best Practices For All Employees
    • Phone Skills

  • Customer Relationship Management
    • Connect With Customers Training Online
    • Customer Service Skills- How We Can All Improve
    • How to Maintain Customer Loyalty
    • Identifying Customer Needs
    • Turn Satisfied Customers into Repeat Customers Training
    • Making Customers Feel Special

  • Employee Attitude
    • Maintaining a Positive Attitude

  • General Workplace Skills
    • Teambuilding for All Employees
    • How to Manage Time Wisely- A Guide for Employees
    • Stress Management
    • Time Management Skills for Employees

  • Supervising Customer Care Staff
    • Coaching for Superior Employee Performance: Techniques for Supervisors
    • Customer Service - How to Promote Among Staff Training
    • Motivating Employees: Tips and Tactics for Supervisors

Costs

The cost of this Customer Service training course starts at a base fee of $599.

About supplier

TrainingToday

Simplify Training

Simplify Training is ready to help you transform the way you train. From helping employees acquire new skills to providing comprehensive leadership training, our tools and resources can benefit organizations of any size. With Simplify Training, you can: Save time...


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