Course description
Automotive Customer Service Training
Developing a customer-centric culture is critical to building solid customer relationships.
Our automotive customer service training workshop will help everyone in your dealership understand their role in providing an exceptional customer experience that goes beyond just customer satisfaction.
Exceeding customer expectations results in retention and referrals that impact the bottom line and benefit everyone.
Who should attend?
Target Audience
- Managers
- Service Advisors
- Service Techs
- Salespeople
Training content
- Customer Service Impact: repeat, referral, and retention
- CSI: understanding the importance of these scores as one measurement
- Communication Skills: verbal, visual, vocal communication, listening skills, asking questions, giving instructions
- Communication Styles: adjusting communication to fit the style of the customer
- Communication Etiquette: strategies to engage the customer, ways to say thank you, go beyond being polite and exciting!
- Developing and delivering a positive, service attitude – even in difficult times
- Email and Phone Etiquette
- Basic problem-solving skills
- Strategies to manage challenging customers and emotions
- Creating the WOW: Moving from satisfying customer expectations to exceeding customer expectations
- Creating a customer-focused culture: every interaction is an opportunity!
Course delivery details
Delivery Options
- Conference Breakout Session Or Lunch Program
- Half-Day Training Workshop
- Full-Day Training Workshop
- Webinar or Multi-Session Webinar
Certification / Credits
- The impact of customer service on the dealership and the bottom line
- How to improve communication skills for increased understanding
- Communication Etiquette: email, phone, and face-to-face
- To improve problem-solving skills
- How to go beyond just “satisfied” customers
- Strategies to manage challenging situations
Why choose TrainSMART Inc.?
Customized training programs for every organization
Certified Women-Owned Business (WBENC & WOSB)
Industry-proven facilitators, consultants, and experts
About TrainSMART Inc.
TrainSMART Inc.
TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...
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Contact info
TrainSMART Inc.
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