Call Center Customer Service Training

TrainSMART Inc.
Training overview
Corporate / Group Training
1 day
Start dates
Inquire to schedule LIVE ONLINE or ON-SITE group training

United States of America
Inquire to schedule ON-SITE or LIVE ONLINE group training

Course description

Call Center Customer Service Training

If you have an inbound, outbound, or bi-directional call center, then you know how hard it is to develop the needed skills and knowledge related to customer service, telephone usage, and the like.

This workshop helps call center agents to learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each telephone interaction has elements of sales and customer service skills, which attendees learn in detail and practice throughout this energizing and practical workshop.

This workshop can also be facilitated to a live virtual audience. Please contact TrainSMART to learn more about a custom-tailored solution. 

Want to find out more?

Who should attend?

Anyone who staffs a call center

Note: If selling is priority then the Sales Profile is used and the workshop focuses on sales success.

Training content

  • The key fundamentals of providing exceptional service
  • A proven methodology to turn every customer issue into an opportunity to shine
  • Shifting from dealing with customer problems to creating long term solutions
  • Moving from treating customers as merely “purchasers of service” to partners for the future
  • Use strategies to control your emotions
  • Use strategies to manage difficult situations
  • Employ practices for understanding behaviors; listening and focusing on stated needs and expectations


Up to 6 Participants

  • Half-Day $2800
  • Full-Day $3800
  • 1.5 Days $7000
  • Two Full-Days $7900

Up to 12 Participants

  • Half-Day $3200
  • Full-Day $4200
  • 1.5 Days $7500
  • Two Full-Days $8400

Up to 18 Participants

  • Half-Day $3600
  • Full-Day $4400
  • 1.5 Days $8000
  • Two Full-Days $8900

Up to 24 Participants

  • Half-Day $4000
  • Full-Day $5000
  • 1.5 Days $8500
  • Two Full-Days $9400

Up to 30 Participants

  • Half-Day $4400
  • Full-Day $5400
  • 1.5 Days $9500
  • Two Full-Days $10400

Up to 36 Participants

  • Half-Day $4800
  • Full-Day $5800
  • 1.5 Days $10000
  • Two Full-Days $10900

Over 36+ Participants

  • Inquire for pricing

Why choose TrainSMART Inc.?

Customized training programs for every organization

Certified Women-Owned Business (WBENC & WOSB)

Industry-proven facilitators, consultants, and experts

About TrainSMART Inc.

TrainSMART Inc.

TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...

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