Customer Service & Communication

TrainSMART Inc.
Training overview
Corporate / Group Training
Virtual Classroom, On-site
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Start dates
TrainSMART Delivers This Workshop In Live Virtual Instructor-led Format

United States of America
TrainSMART Delivers This Workshop On-Site At Your Location

Course description

Customer Service & Communication

The importance of customer service varies by product, industry, agency, and customer.

For example, an experienced customer – one who has dealt with your organization before – might require less service (i.e., advice) than a novice customer – one who is experiencing you for the first time.

The same is true for users of your services. Those with extensive exposure, know the in’s and out’s and can even take advantage. The novice user may be fearful and anticipate being caught in a never-ending sea of red tape and processes.

In many cases, customer service is more important if the interaction relates to a “service” or is a “service” rather than related to a “product.”

Customer service may be provided by a person (e.g., sales, or service, or support representative), or by automated means called self-service. Examples of self-service are Internet sites or telephony systems. Superior customer service is delivered by people to people!

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Who should attend?

Target Audience

  • Organizations that are experiencing less than stellar external and/or internal customer service.

Training content

  • Module 1: Course Overview
  • Module 2: What is Customer Service?
  • Module 3: Leverage Your Behavior Style
  • Module 4: Dealing with Difficult Customers
  • Module 5: Be a Problem Solver
  • Module 6: Telephone Techniques

Certification / Credits

This workshop prepares attendees to:

  • Leverage their Behavior Styles
  • Influence Others
  • Respond Effectively to Specific Customer Behaviors
  • Build Ongoing Trust with Repeat Customers

Why choose TrainSMART Inc.?

Customized training programs for every organization

Certified Women-Owned Business (WBENC & WOSB)

Industry-proven facilitators, consultants, and experts

About TrainSMART Inc.

TrainSMART Inc.

TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...

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