Course description
Customer Service Skills Training
TrainSmart’s customer service skills training workshop is a dynamic, hands-on, and practical workshop that will help your organization impact the bottom line with improved customer service skills.
Delight your customers by ensuring that everyone understands the basic people skills necessary to create a positive experience. Then go beyond the basics and create an environment that focuses on service.
Who should attend?
Target Audience
All employees who have direct interaction with customers:
- Managers
- Sales representatives
- Customer service representatives
- Receptionists
- Technical support
- Billing and collection specialists
Training content
- Customer Service Impact:repeat, referral, and retention
- Communication Skills:verbal, visual, vocal communication, listening skills, asking questions, giving instructions
- Communication Styles:adjusting communication to fit the style of the customer
- Communication Etiquette:strategies to engage the customer, ways to say thank you, go beyond being polite and exciting!
- Developing and delivering a positive, service attitude
- Email and Phone Etiquette
- Basic problem-solving skills
- Strategies to manage challenging customers and emotions
- Creating the WOW:Moving from satisfying customer expectations to exceeding customer expectations
- Creating a customer-focused culture:every interaction is an opportunity!
- Role Play:Practicing the skills
Course delivery details
Delivery Options
- Conference Breakout Session Or Lunch Program
- Half-Day Training Workshop
- Full-Day Training Workshop
- Webinar
- Multi-Session Webinar
- Live Virtual Instructor-led Classroom Training
Certification / Credits
- Understand the impact of customer service on the organization and the bottom line
- Improve communication skills for increased understanding
- Identify strategies to manage challenging situations
- Define communication Etiquette: email, phone, and face to face
- Work with the customer to solve problems
- Go beyond just “satisfied” customers
Why choose TrainSMART Inc.?
Customized training programs for every organization
Certified Women-Owned Business (WBENC & WOSB)
Industry-proven facilitators, consultants, and experts
About TrainSMART Inc.
TrainSMART Inc.
TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...
Contact this provider
Contact info
TrainSMART Inc.
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