Course description
Powerful Negotiations
Negotiation is the process of presenting ideas, understanding both points of view and reaching an agreement that creates a positive outcome for everyone. It’s not always quite that easy!
We negotiate with clients, colleagues and even family members all the time. Using solid negotiation concepts and practical communication skills, this interactive workshop will help you increase your ability to create a collaborative environment and develop more win-win situations.
Who should attend?
Target Audience
Sales and customer service representatives, managers and leaders who need to negotiate effective results with employees, anyone who wants to build stronger relationships and get more of what they want through the power of negotiation
Training content
- Defining Negotiation:benefits of being an effective negotiator, skills required to be successful, types of negotiations, barriers to negotiation, potential outcomes when not to negotiate
- The Negotiation Stages:Prepare/Plan, Build Relationships, Exchange Information, Distribute, Close, Cooperate
- Planning Tools:BATNA, Determine interests vs. positions, Planning checklist, Negotiation worksheet
- Communication Skills:Listening, Asking Questions, Communication Style, First Impressions, Creating confidence, Bargaining,
- Difficult Situations:Working through emotions, Staying focused, Lack of authority, Managing the process
- After Negotiation:Summarizing the results, Follow-up
Course delivery details
Delivery Options
- Full Day Training Workshop
- Multi-Session Webinar
Certification / Credits
- Identify the benefits of good negotiation skills
- Identify why it is critical to plan for successful negotiations
- Set clear outcome goals
- Create a value proposition that will result in more “win-win” situations
- Identify what to do before, during and after negotiation
- Define the six negotiation stages
- Use negotiation planning tools Improve communication and listening skills to get better results
Why choose TrainSMART Inc.?
Customized training programs for every organization
Certified Women-Owned Business (WBENC & WOSB)
Industry-proven facilitators, consultants, and experts
About TrainSMART Inc.
TrainSMART Inc.
TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...
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Contact info
TrainSMART Inc.
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