Virtual Facilitated Customer Service & Communication Training For Call Centers

TrainSMART Inc.
Training overview
Corporate / Group Training
Virtual Classroom
4-16 hours

Start dates
TrainSMART Delivers This Workshop In A Live Virtual Instructor-led Format

Course description

Virtual Facilitated Customer Service & Communication Training For Call Centers

If you have an inbound, outbound, or bi-directional call center, then you know how hard it is to develop the needed skills and knowledge related to customer service, telephone usage, emails, and managing the chats. This workshop helps Customer Service Reps (CSR) learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each telephone interaction or virtual meeting has elements of sales and customer service skills, which attendees learn in detail and practice throughout this energizing and practical workshop.

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Who should attend?

Target Audience:

  • Anyone responsible for a Call Center and those working as a Customer Service Representative.

Training content

  • Verbal communication techniques.
  • Who are your customers?
  • Active Listening skills.
  • Mirroring.
  • Asking the right questions and saying no.
  • Taking messages and using voice mail effectively
  • Handling objections.

Course delivery details

  • Session Length Options: 4, 8, 12, 16 hours

Certification / Credits

  • Use strategies to control your emotions.
  • Use strategies to manage difficult situations.
  • Employ practices for understanding behaviors, listening, and focusing on stated needs and expectations.
  • Strategies for responding clearly and concisely via email.

Why choose TrainSMART Inc.?

Customized training programs for every organization

Certified Women-Owned Business (WBENC & WOSB)

Industry-proven facilitators, consultants, and experts

About TrainSMART Inc.

TrainSMART Inc.

TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...

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