Feedback Without Fear

Coaching that Builds Employee Engagement & Retention

Managers often feel uncomfortable providing communication feedback to their teams. They worry about defensiveness and negative reactions. And yet, employees crave constructive feedback.

This webinar will teach you how to connect with employees so that you’re perceived as a supportive mentor rather than a critical boss. This includes reducing your fear and discomfort in providing constructive feedback and building exceptional communication skills among your direct reports.

Session Overview

Studies show that employees who don’t receive constructive feedback are more likely to look for another job. But let’s face it, providing in-the-moment feedback on communication skills can be tricky and a bit daunting. There are several reasons for this, and any of them can lead to unintended results, which can be as damaging to the employee and the business as providing no feedback at all.

First, you may feel uneasy about delivering a negative message, or maybe you’re afraid of hurting your employees’ feelings. Second, they may not be ready to hear what you have to say and become overwhelmed or defensive. As a manager, addressing issues as they arise is your responsibility and will enable you to build capability among your direct reports.

According to the 2021 Employee Turnover Trends report published by Quantum Workplace, “Employees who regularly receive constructive feedback are less likely to be searching for other jobs and two times more likely to say they will be working at their current company in the next year.”

This webinar offers the guidance you need to provide actionable feedback with attainable results that will become the basis of a trusted mentor-mentee relationship leading to more successful employees and better business outcomes.

Speaker Bios

Dale Ludwig and Greg Owen-Boger are the co-authors of The Orderly Conversation: Business Presentations Redefined, a book that challenges conventional thinking about what it means to present and facilitate in today’s business environment. Their second book, Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning, was published in 2017 by ATD Press.

Dale Ludwig is President and Founder of Turpin Communication. Since 1992, he and his partners have developed methodologies that challenge much of the conventional wisdom in the field of communication skill development. Dale has a Ph.D. in Communication from the University of Illinois at Urbana-Champaign. He is a frequent blogger and is also the author of the white paper “Getting Past 101.”

Greg Owen-Boger is the EVP of Learning and Business Development at Turpin Communication. Schooled in management and the performing arts, Greg brings a diverse and entrepreneurial set of skills to the organization. He joined Turpin in 1995 and now serves as a communication trainer and executive coach for Turpin’s largest clients. Greg is a popular speaker and blogger and makes frequent guest appearances at conferences and a variety of external blogs and podcasts.