ITIL Foundation Certification

Velociteach Project Management
Training overview
Corporate / Group Training
2 days
Start dates
United States of America
Anytime, inquire to book

Course description

ITIL Foundation Certification - 2-Day Training Course 

Do you have a number of employees needing training? Velociteach specializes in private group training– both onsite face-to-face and virtually via GotoMeeting. Let us know your training goals and we can help determine the right training plan for your group.

Over two days, this foundation certification by Velociteach will utilize creative learning techniques to provide participants with the fundamental principles of IT service management, as well as prepare them to sit the ITIL Foundation Certification exam at the end of the course. The course will break down the five ITIL disciplines and their processes in a way that will help participants recall the key concepts as they sit the certification exam.

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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

Who should attend?

  • IT Professionals
  • Business analysts, managers, and process owners
  • Service providers and service integrators
  • Anyone working at an organization that has adopted ITIL standards
  • Anyone interested in understanding service management and best practices

Training content

Course Description

The Velociteach ITIL Foundation Certification Course begins by answering the question “what is ITIL” and defining its roles, history and dynamic industry profile. The course will introduce you to the IT service management lifecycle and the five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. When you’re finished, you will have the preparation and confidence you need to conquer the exam and immediately apply ITIL to everyday situations.

Through this course, participants will gain (and have access to):

  • 21 PDUs / 2 ITIL® credits
  • Two days of live instruction from a certified ITIL® Expert 
  • Voucher for taking the ITIL® Foundation exam online
  • Official ITIL® Foundation Handbook (updated to the current syllabus)
  • Course workbook with comprehensive memory-device aids covering all aspects of the exam content
  • All classroom supplies (pen, markers, highlighter, etc.)

Course Agenda

  • Overview of IT service management
  • Introduction to ITIL service lifecycle
  • ITIL in an organization
  • Scope of ITIL Foundation certification
  • Key principles, concepts and definitions
  • ITIL Service Management processes
  • Roles and functions
  • Technology and architecture
  • Proficiency and training
  • Practice exam, exam tips
  • Final exam


Please contact Velociteach to get a quote.

Certification / Credits

Upon completion of this course, participants will become ITIL Foundation Certified. 

About Velociteach Project Management

Project Management Training & Certifications (PMP, CAPM, PMI-ACP, ITIL)

Velociteach is an award-winning project management training company founded by Andy Crowe, author of The PMP Exam: How to Pass on Your First Try, with the goal of empowering others to learn project management in a simple, dynamic way that...

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