ITIL Foundation Certification

Velociteach Project Management
Training overview
2 days
Next start date: Anytime, enquire to book - United States of America
On-site / Company-specific

Course description

ITIL Foundation Certification - 2-Day Training Course by Velociteach

Do you have a number of employees needing training? Velociteach specializes in private group training– both onsite face-to-face and virtually via GotoMeeting. Let us know your training goals and we can help determine the right training plan for your group.

Over two days, this foundation certification by Velociteach will utilize creative learning techniques to provide participants with the fundamental principles of IT service management, as well as prepare them to sit the ITIL Foundation Certification exam at the end of the course. The course will break down the five ITIL disciplines and their processes in a way that will help participants recall the key concepts as they sit the certification exam.

Who should attend?

Who should attend?

  • IT Professionals
  • Business analysts, managers, and process owners
  • Service providers and service integrators
  • Anyone working at an organization that has adopted ITIL standards
  • Anyone interested in understanding service management and best practices

Training Content

Course Description

The Velociteach ITIL Foundation Certification Course begins by answering the question “what is ITIL” and defining its roles, history and dynamic industry profile. The course will introduce you to the IT service management lifecycle and the five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. When you’re finished, you will have the preparation and confidence you need to conquer the exam and immediately apply ITIL to everyday situations.

Through this course, participants will gain (and have access to):

  • 21 PDUs / 2 ITIL® credits
  • Two days of live instruction from a certified ITIL® Expert 
  • Voucher for taking the ITIL® Foundation exam online
  • Official ITIL® Foundation Handbook (updated to the current syllabus)
  • Course workbook with comprehensive memory-device aids covering all aspects of the exam content
  • All classroom supplies (pen, markers, highlighter, etc.)

Course Agenda

  • Overview of IT service management
  • Introduction to ITIL service lifecycle
  • ITIL in an organization
  • Scope of ITIL Foundation certification
  • Key principles, concepts and definitions
  • ITIL Service Management processes
  • Roles and functions
  • Technology and architecture
  • Proficiency and training
  • Practice exam, exam tips
  • Final exam


Please contact Velociteach to get a quote.

Degree and diploma etc.

Upon completion of this course, participants will become ITIL Foundation Certified. 

Certification / Credits

Upon completion of this course, participants will become ITIL Foundation Certified. 

Continuing Studies

Additional Group Training Offerings

Whether your team is prepping for an exam, maintaining certification or seeking to understand the latest in PM best practices, our live classes and expert instructors can help your organization achieve its objectives. Below are some of our offerings available for private group training– please inquire about these or any topics not listed.

  • Certified Associate in Project Management (CAPM)® Exam Prep
  • Agile Certified Practitioner (PMI-ACP)® Exam Prep
  • ITIL Foundation Certification
  • Project Management Fundamentals
  • Agile Fundamentals
  • Applied Risk Management
  • Applied Project Management
  • Program Management Fundamentals
  • Scope & Requirements Management
  • Earned Value Management
  • Project Scheduling
  • Leadership: Executing for Success
  • Behaviors that Lead to Exceptional Performance
  • Let’s Talk! Leadership, Accountability, and Professional Maturity 
  • Building and Leading High Performance Dream Teams
  • 17 Top Reasons Why Projects Fail
  • Professional Development Day (1-2 days-- you choose topics)

Award Winning Custom Curriculum Development

Velociteach has partnered with dozens of organizations to help them create amazing curricula. We can take an existing course and adjust it to meet your organization’s specifications, integrating company terminology, internal processes, and case studies. Or, we can create a private group course from the ground up based entirely on your organization’s unique needs and training goals.

We are happy to connect you with our clients, large and small, to discuss their experiences taking our onsite and custom classes.

About supplier


Project Management Training & Certifications (PMP, CAPM, PMI-ACP, ITIL)

Velociteach is an award-winning project management training company founded by Andy Crowe, author of The PMP Exam: How to Pass on Your First Try, with the goal of empowering others to learn project management in a simple, dynamic way that...

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