Course description
Dealing With Difficult Personalities
Learn all about difficult personalities—what makes people act that way—and how you can create better outcomes when you need to interact with them. Learn about different personality and communication styles, what you can and can’t influence, and how to recover from situations that, despite your best efforts, do not turn out as expected.
COVID-19 Update
In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!
Training content
- Opening – Discussion
- The Importance of Communication and Personality Styles
- Three types of Difficult Conversations in the Workplace
- Steps to Deal with Difficult Personalities
- Verbal and Nonverbal Communication
- Supportive Communication
- Summary/Action Plan
Course delivery details
Training methods
- Group/Private Training
- Individual/Public Training
How would you like to learn?
- Classroom (Instructor-led)
- Virtual Classroom (Instructor-led)
- Private Mentoring/Consulting
Certification / Credits
- Know what makes for difficult personalities.
- Learn to use communication approaches that work and avoid those that don’t.
- Understand your individual communication style, by taking the What’s My Communication Style? Assessment.
- Know how to manage difficult conversations.
- Know how to keep interactions with others appropriate and professional. Know what words, expressions, and topics to avoid.
- Know how to be tactful.
- Know the 4 different types of difficult personalities and learn techniques for dealing with each of them.
Why choose Velocity Knowledge?
Customized training programs for every organization
Industry-proven instructors, consultants, and experts
Efficient learning methods for your unique business objectives
About Velocity Knowledge
Velocity Knowledge
Velocity Knowledge is an Enterprise Education Provider made up of qualified educational professionals who have survived the budget cuts, lived through the training wars, adjusted to industry changes, and learned what it is that customers are looking for. Velocity Knowledge...
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Contact info
Velocity Knowledge
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