Conflict Management For Contact Professionals - E-Learning

Vistelar, LLC
Training overview
Professional Course
E-learning
two- to three-hour online course
From 77 USD
Start dates
Online
77 USD
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Course description

Conflict Management For Contact Professionals - E-Learning

Learn Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to:

  • Provide better customer service
  • Predict, prevent and mitigate conflict
  • Avert verbal and physical attacks
  • De-escalate resistance, anger and abuse
  • Control crisis and aggression
  • Write up, review, and explain intervention decisions

By developing in-depth knowledge of Vistelars conflict management methodologies, gain these benefits:

  • Physical Safety: improved threat assessment and physical assault avoidance
  • Organizational Safety: better job performance, morale, and collaboration
  • Legal Safety: less risk of personal liability and looking bad on YouTube
  • Emotional Safety: improved relationships, self-confidence, and life quality
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Who should attend?

Contact professionals working in customer service, security & loss prevention, healthcare, education, public safety, hospitality, and (e.g., front-line staff, security officers, nurses, educators, cops)

Training content

  • Engage in a way to not cause conflict or unnecessarily escalate situations (non-escalation)
  • Confidently and professionally deal with questioning, anger, and verbal abuse
  • Participate in difficult conversations and mediate positive outcomes
  • Effectively de-escalate conflict and remain safe in crisis situations
  • Persuade others to cooperate
  • Know what to do and how to do it when resistance or aggression results in physical engagement
  • End an interaction in a better place than where it started
  • Look good on camera no matter where an interaction ends up
  • If necessary, articulate a defense for taking appropriate action

Costs

$77.00 per student

Why choose Vistelar, LLC?

30+ years of experience in conflict management training

Hundreds of thousands throughout the world trained

Trusted by clients across 14 diverse market sectors

About Vistelar, LLC

Vistelar, LLC

Vistelar is a training and consulting institute focused on addressing the entire spectrum of human conflict — from before contact to how conflict is managed. We serve contact professionals who interact directly with the general public or an organization’s clients...


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Contact info

Vistelar, LLC

1845 N Farwell Ave
53202 Milwaukee Wisconsin

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vistelar.com

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