Conflict Management For Contact Professionals - Train The Trainer

Vistelar, LLC
Training overview
4 days
1,997 USD
English
Next start date: Enquire for more information - Milwaukee
Classroom / Public

Course description

Conflict Management For Contact Professionals - Train The Trainer

Become a certified instructor of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to:

  • Provide better customer service
  • Predict, prevent and mitigate conflict
  • Avert verbal and physical attacks
  • De-escalate resistance, anger and abuse
  • Control crisis and aggression
  • Write up, review, and explain intervention decisions

As a certified Vistelar conflict management instructor, deliver these benefits within your organization.

With “customers:”

  • Increased customer satisfaction and safety
  • Decreased risk/liability and protected reputation
  • Not having a damaging video show up on the Internet

With employees”

  • Increased customer satisfaction and safety
  • Increased safety and confidence in dealing with conflict
  • Reduced workers compensation claims from injuries
  • Improved performance, morale, engagement, and retention
  • Decreased job stress, horizontal violence and absenteeism

In employee’s personal life:

  • Better relationships
  • Improved mental health and happiness
  • Increased personal safety

This course uses Vistelar’s emotionally safe performance-driven instruction that emphasizes scenario-based skills practice and audio-/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment.

Who should attend?

Trainers who want to be certified to teach Vistelar’s conflict management curriculum (non-escalation, de-escalation, crisis intervention, personal protection) within their organization to contact professionals (e.g., individuals working in customer service, security & loss prevention, healthcare, education, public safety, hospitality, transit)

Training Content

  • Engage in a way to not cause conflict or unnecessarily escalate situations (non-escalation)
  • Confidently and professionally deal with questioning, anger, and verbal abuse
  • Participate in difficult conversations and mediate positive outcomes
  • Effectively de-escalate conflict and remain safe in crisis situations
  • Persuade others to cooperate
  • Know what to do and how to do it when resistance or aggression results in physical engagement
  • End an interaction in a better place than where it started
  • Look good on camera no matter where an interaction ends up
  • If necessary, articulate a defense for taking appropriate action

Why choose Vistelar, LLC?

30+ years of experience in conflict management training

Hundreds of thousands throughout the world trained

Trusted by clients across 14 diverse market sectors

About Vistelar, LLC

Vistelar, LLC

Vistelar, LLC

Vistelar is a training and consulting institute focused on addressing the entire spectrum of human conflict — from before contact to how conflict is managed. We serve contact professionals who interact directly with the general public or an organization’s clients...


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Contact info

Vistelar, LLC

1845 N Farwell Ave
53202 Milwaukee Wisconsin

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vistelar.com

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