Home-Visit Worker Safety

Vistelar, LLC
Training overview
Corporate / Group Training
four-hour workshop to four-day train-the-trainer instructor school
Start dates
United States of America
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Course description

Home-Visit Worker Safety

OSHA and NIOSH have identified the following risk factors for workplace violence — employees who:

  • Have contact with the public
  • Work alone
  • Work late at night or during early morning hours
  • Perform duties that put them in conflict with others or that could upset people
  • Deal with people known or suspected to have a history of violence
  • Have a mobile workplace, deliver passengers or goods, and must enter areas with a high crime rate
  • Exchange money with the public

All of these risk factor exist with home-visit workers.

The spectrum of workplace violence ranges from verbal abuse and threats of assault to actual physical assault and homicide.

As a result, home-visit workers need to know how to keep themselves safe and how respond if a threat or assault was to occur.

In other words, home visit workers need to know how to know tactics for situational awareness, non-escalation (preventing conflict), de-escalation, crisis intervention, and personal protection.

That’s the purpose of the Home-Visit Worker Safety course.

This course uses Vistelar’s emotionally safe performance-driven instruction that emphasizes scenario-based skills practice and audio-/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment.

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Who should attend?

Employees within any organization where their jobs require them to visit people’s homes (e.g., home care workers, child welfare workers, probation/parole officers, cable/phone technicians, utility workers, home-services workers, real-estate agents, private investigators, tax-collectors, home insurance investigators).

Training content

  • Verbal conflict management tactics (non-escalation, de-escalation, crisis intervention)
  • 540 degree proxemic management (situational awareness)
  • The importance of minimizing distractions so you can pay attention to your environment
  • When to trust your intuition
  • How to practice “when-then thinking” instead of “if-then thinking.”
  • Gateway behaviors and the five critical threat indicators
  • How to maintain a showtime mindset to project confidence and ensure all elements of your communication (words, paraverbal, and non-verbal's) are in alignment with the situation with which you are faced
  • How to use your physical presence — distance, relative positioning, and hand placement — to stay safe
  • The 10-5-2 rule
  • Simple tactics to respond to a physical attack


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Why choose Vistelar, LLC?

30+ years of experience in conflict management training

Hundreds of thousands throughout the world trained

Trusted by clients across 14 diverse market sectors

About Vistelar, LLC

Vistelar, LLC

Vistelar is a training and consulting institute focused on addressing the entire spectrum of human conflict — from before contact to how conflict is managed. We serve contact professionals who interact directly with the general public or an organization’s clients...

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Contact info

Vistelar, LLC

1845 N Farwell Ave
53202 Milwaukee Wisconsin

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