Lean Six Sigma for Service Delivery

Whiteboard Consulting
Training overview
3 days
On-site / Company-specific
Next start date: Inquire for more information - United States of America
Start dates
United States of America
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Canada
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Course description

Lean Six Sigma for Service Delivery

Lean Six Sigma is everywhere these days, and yet many people don't understand what it is. If they know about it, chances are they have experienced it in the manufacturing world, where it is still most popular. In this course you will learn the basic steps of LSS, understand how and where it can be applied, and use a case study to see how it can be applied to businesses everywhere, especially service delivery.

*This course can be customized for length and content. 

Who should attend?

Individual Contributors

Training Content

At the end of today’s course you will be able to:

  • Describe the differences and similarities between Lean, Six Sigma, and Lean Six Sigma
  • Understand the origins of process improvement methodologies
  • Use the appropriate Lean Six Sigma tools to initiate and complete a successful improvement project
  • Apply data-driven improvement process techniques to everyday work
  • Identify ways to remove non-value added work
  • Identify ways in which metrics in your organization could be improved
  • Plan and manage a successful improvement project by incorporating basic Change Management practices

About Whiteboard Consulting

Whiteboard Consulting

Whiteboard Consulting

On March 28, 2012, we began operations as a company focused purely on process improvement consulting, determined to help businesses become more effective and efficient using our own easy-to-implement and effective improvement methodology, The Whiteboard Way©. We soon discovered that...


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