Managing Conflict

Wilson Learning
Training overview
Corporate / Group Training
4 hours
Start dates
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Course description

Managing Conflict

Unresolved conflict in the workplace affects organizational performance, even causing individuals to leave the organization or “stay and leave.” Leaders who cannot manage conflict well not only experience the negative aspects of destructive conflict but also do not reap the creative benefits of constructive conflict.

Managing Conflict enables organizations to gain a competitive advantage by using an effective approach to manage constructive conflict and resolve unproductive conflict before it interferes with work, personal relationships, and productivity.

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Who should attend?

This program is a must for first-level and mid-level leaders. Managing Conflict teaches managers indispensable techniques and skills for managing conflict effectively so conflict can be an opportunity rather than a crisis.

Training content

Managing Conflict is based on a collaborative, win-win approach to problem-solving. Your leaders will be able to:

  • Take personal responsibility and develop a win-win attitude toward problem-solving
  • Describe different reaction styles and how they affect the outcome of the conflict
  • Use proven tools and approaches to “change the game” and resolve conflict

The Wilson Learning Advantage—Ensuring Learning Is Applied for Improved Performance

For any program to be effective, learning must be transferred to day-to-day work practices. To achieve this, a variety of performance application, reinforcement, and support tools are essential for any successful learning implementation.

The following tools, activities, and components ensure skills are learned, applied, and coached to for improved performance:

  • Pre-workshop communication to accelerate the readiness of both participants and managers
  • Learning designed for maximum transfer of new skills, with flexible delivery options (options vary by program)
  • Automated learner and manager reinforcement and application activities to ensure participants hone newly acquired skills, use them on the job, and managers effectively coach for sustained results

This program can be taught by a Wilson Learning facilitator or by an organization’s own leader-trained in-house professional.

Related Tools:

Organizations that partner with Wilson Learning have access to additional services to address their unique needs, including:

  • Implementation consulting
  • Assessment and measurement
  • Evaluation of performance impact


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About Wilson Learning

Wilson Learning

Our work with thousands of organizations has taught us that every organization is uniquely shaped by its history, culture, mission, values, lore, leadership, and, ultimately, its people. Every organization has a pulse. For 50 years, Wilson Learning has partnered with...

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Contact info

Wilson Learning

8000 W 78th St, Suite 200
55439 Edina MN

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