Customer Relations and Awesome Service

Wronski Associates
Training overview
Corporate / Group Training
1 day
Start dates
Online
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United States of America
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Course description

Customer Relations and Awesome Service

The key ingredient to all effective customer relations is the self-esteem and enthusiasm of the giver of service to the recipient of that service. Therefore, the first aspect of learning effective customer service skills is to develop a staff of highly energized people with a high self-esteem quotient. Self-esteem is the single most important factor influencing our ability to achieve personal and professional success. It also greatly influences an individual’s ability to contribute to a team. This course helps to increase the level of self-esteem in individuals and to remove the barriers which keep them from reaching their full personal and professional potential.

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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Training content

Morning Session

  • Dealing with self-esteem
  • Causes of low self-esteem
  • Developing a personal “self-confidence quotient”
  • Developing a team “group confidence quotient”
  • Characteristics of individuals and teams with high self-esteem
  • Strategies for increasing and maximizing self-esteem
  • The vital link between self-esteem and performance
  • Creating an organization that re-energizes employee self-esteem

Afternoon Session

  • Hidden keys to customer satisfaction
  • How to communicate empathy and still set limits with customers
  • Communication scripts that work with most customers
  • How to exceed the expectations of people seeking your services
  • How to not be pulled down by negative customers/clientele
  • How to diffuse disruptive emotions expressed by customers/clientele
  • How to lead the field in your profession

Why choose Wronski Associates?

Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.

Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.

Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.

About Wronski Associates

Wronski Associates

Wronski Associates

Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...


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Contact info

Wronski Associates

100 Everett Avenue
02150 Chelsea MA

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www.wronskitraining.com

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