Course description
Oral Communication: Managing Difficult Conversations
Difficult conversations happen in many workplace interactions. They are the conversations that affect the quality of our service, how we give and receive feedback, the way we manage conflicts, and whether or not we share our concerns and perspectives with others. They are conversations about tough issues, the conversations that we sometimes want to shy away from. When opinions vary, stakes are high, and emotions are strong, our conversations become more and more challenging to manage. However, when we manage these interactions well, we promote trust, fairness, collaboration, and innovative results.
This session uses two different communication structures to help participants more effectively manage difficult, challenging conversation.
Who should attend?
The program is designed for all levels within an organization. All managers and employees will benefit from this series of short, focused sessions.
Training content
- Consulting Skills
- Relationship Management
- Professional Communications
Course delivery details
Primary: 2-hours
Alternatives: 90-minutes, ½ day (3.5 hours)
Certification / Credits
- Discuss specific situations that require difficult conversations
- Learn several structures for how to format difficult conversations
- Apply these structures to those interactions that are the most difficult to manage
- Learn how to empathize and set limits in the same conversation
- Learn how to manage tone of voice and body language when constructing messages
- Learn how to construct messages that manage emotions and defensiveness
Why choose Wronski Associates?
Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.
Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.
Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.
About Wronski Associates
Wronski Associates
Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...
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Contact info
Wronski Associates
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