Professional Presence, Executive Etiquette, & First Impressions

Wronski Associates
Training overview
Corporate / Group Training
On-site, Virtual Classroom
1 day
Start dates
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United States of America
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Course description

Professional Presence, Executive Etiquette, & First Impressions

Now immersed in a global economy and the most competitive business climate in history, strategic alliances and corporate re-engineering have all created significant competitive pressures on managers and executives at all levels of the organization. Technology, book and business knowledge aside, it is still all about people, respect and interacting with people. Business protocol and etiquette have assumed an increasingly important role as companies seek to establish long-term customer relationships.

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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Training content

Key Topics

  • Handshaking, Eye contact, Body language
  • Presence – Poise/Posture…Confidence
  • Personal Space
  • The correct confident standing position and sitting smart
  • Rising to the occasion
  • Introductions, business vs. social
  • Announcing yourself; a visitor/guest
  • Meeting protocol
  • Business card exchange
  • Conversation skills and small talk
  • Active listening skills
  • Remembering names and USING them!
  • Name badges
  • How to work a room
  • Relationship building process
  • · Meeting & Interviewing power points
  • When, where and how to sit
  • The telephone – efficient use and courtesies
  • Telephone sales and telemarketing techniques
  • Cell phone, voice mail, email etiquette
  • Videoconferencing
  • Thankyou’s
  • Office etiquette
  • Grooming & Personal hygiene
  • Voice – Inflection, diction, grammar and tonal quality
  • Professional attire and business casual

Why choose Wronski Associates?

Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.

Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.

Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.

About Wronski Associates

Wronski Associates

Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...

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Contact info

Wronski Associates

100 Everett Avenue
02150 Chelsea MA

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